Filters

Search Programme

Service from the heart means intuitively tapping into a guest’s emotions. Learn key ways to create emotional connection with guests, why your steps-of-service checklist might be holding you back, and how to move to the next level of guest service by honing your emotional intelligence.
When it comes to sweeping guests off their feet, we assume we need to pull off grand gestures. But instead of thinking big, what if we think small? We will share creative ways staff members have wowed guests through a healthy obsession with the details.
Service excellence is a gift we give our guests. Learn how you can put a bow on top through the way you speak, stand and present yourself. We share five common pitfalls, and how the best service professionals create a branded experience through everything they do.

Presented by:
Gina Taylor | Vice President of Training Services, Forbes Travel Guide
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide
Join us for this unique opportunity to hear directly from one of Forbes Travel Guide’s expert inspectors who has visited more than 700 hotels, restaurants and spas around the world. Find out what inspectors look for before they even walk through the door, and how to make them smile without fail. There will be an opportunity for Q&A.

Presented by:
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide
Anonymous Inspector | Forbes Travel Guide
What do the world’s best hospitality staff have in common with magicians? The ability to surprise and delight by seeming to read people’s minds. We pull back the curtain on this powerful skill, which we call Plus One Service. Learn to think ahead of the guest and to tap into your intuition to create a personalized experience.

Presented by:
Megan Torrance | Director of Learning & Development (The Americas), Forbes Travel Guide
We all know that courtesy is essential to an excellent service experience. Yet this fundamental skill is often overlooked and underestimated. Learn more about how to put your best self forward to guests, and the places you might be missing the mark without even realizing it.

Presented by:
Gina Taylor | Vice President of Training Services, Forbes Travel Guide
Amanda Frasier, Executive Vice President, Standards & Ratings and Jeff Wielgopolan, Senior Vice President, Learning & Development will discuss what hotel, restaurant and spa experiences might look like in the wake of COVID-19 – as well as sharing career advice and their most memorable service stories, including a few surprises.

Presented by:
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide
Amanda Frasier | Executive Vice President of Standards & Ratings, Forbes Travel Guide
Learn about Forbes Travel Guide’s service philosophy – now 62 years strong – and how you can apply it to your career in a rapidly changing hospitality landscape. We will share five guiding principles that you can implement anywhere, anytime to make a great impression.

Presented by:
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide
Join us for a special panel discussion with renowned health and hospitality experts where they will provide their perspectives on how hospitality leaders are managing through the COVID-19 crisis — including a high-level overview of efforts to secure relief for the industry; what’s in store for the future of travel; and how and when the industry can best position itself for recovery. Hosted by Forbes Travel Guide and the U.S. Travel Association.



Moderator: Jeff Arnold | Chairman, Forbes Travel Guide & CEO, Sharecare



Panelists:

Roger Dow | President & CEO, U.S. Travel Association

Dr. Mehmet Oz | Medical Leader, Author, Emmy Award Winner

Filip Boyen | CEO, Forbes Travel Guide

Jerry Inzerillo | Vice Chairman, Forbes Travel Guide
Discussion with my guest Alejandra Abad, a 2019 graduate from Ecole hôtelière de Lausanne, about career paths and motivation to stay or leave the traditional hotel career.
How should hospitality management provide leadership for hotel trainees. Presenting practical feedback from hospitality management trainees
Discussion with my guest Sehnaz Cehreli Shefik, owner and founder of the first boutique hospitality consultancy company in Turkey, about;
- Young Travellers needs
- Luxury travel trends
- What makes a destination a ¨luxury destination. ¨

A little bit about Sehnaz Cehreli Shefik:
She found Cehreli Tourism, Promotion, Organization, and Consulting Ltd. Co. with her brother Ibrahim Cehreli who has been working in the investment banking and finance industry for 10 years. Throughout the years, they have realised most of the important international hotel chain projects in TURKEY and other countries.

Şehnaz Çehreli Shefik is also an active volunteer participant in tourism industry with her memberships in International and Turkish Tourism Associations. She has been awarded as "THE BUSINESSWOMAN OF THE YEAR" in 2001-2002 for the Hotel and Tourism Industry in Turkey.
I joined joined the Les Clefs d'Or Finland 40th anniversary reception held at Kämp hotel in Helsinki. Met up with the founding members and current and past Presidents of the organisation. Check out the video what they have to say why they are passionate about being members and wearing the Golden Keys on their lapel.
- Breaking down what Forbes Travel Guide do in global luxury travel. ( Inspections, Classifications and Service standards)
- What are the needs of high end luxury travellers ( Boomers, Gen X, Gen Y, Gen Z are they really that different?
- Challenges in the industry with hotel school graduates. How to attract, inspire and motivate the new generation talent.
- Challenges with Concierge, out source or retain in-house. Pro active vs. Re-active. Concierge service at its best!
- Service style staff unscripted vs scripted.
- What does luxury service mean to Filip Boyen himself.
Have you noticed what are the talks among friends and also between people in Social Media about year 2020 travel plans?

I am hearing some stuff and there is a trend. Jayanth Kolla has collected some valuable data .
We will discuss exactly what seems to be happening around the world about holiday travel aka the travel bubble..
The next innovation and disruption in the Travel and Tourism industry could come from... Banking & Financial Services and Technology industries

According to a research made by Podium 96% of businesses say a fast response to customers is important.
Yet, 82% of customers say businesses aren't fast enough.
There is a huge gap between expectation and actual when it comes to speed and responsiveness. But smart organizations can close that gap, attract more customers, and steal market share.

I discuss with Jayanth Kolla, Founder and Partner, Convergence Catalyst
potential Disruption, Marketing Ideas and Tips and Deep Technologies based Solutions for current and post-Covid world for the Travel and Hospitality industry
Discussion with my guest Vilhelmiina Mähönen, where she reveals some great reasons about driving your viewers to your website than to a social media platform.
What are the most important deep tech solutions for travel and tourism, and why they matter?
What’s the general sentiment across the tourism sector in Malta? What are the authorities doing to incentivise tourists to visit us? What are the forecasts for the future?

In addressing these questions and more the Malta Hotels and Restaurants Association in collaboration with the Ministry for Tourism and Consumer Protection and the Malta Tourism Authority have organised the webinar REIGNITING TOURISM on 16th July 2020 with the participation of BOV, Deloitte, AirMalta and Forbes Travel Guide.
This Webinar session on April 27 at 14:00 will cover issues related to Maltese Employment Law, Commercial Leases, Health & Safety and Commercial Contracts with an accompanying discussion by world experts on related Corporate Governance issues, an overview of what is happening in other jurisdictions and an open discussion about how COVID-19 can be navigated now and in the future.


Speakers: Dr. Roger Barker, Head of Corporate Governance, IoD UK
and Dr. Roberta Lepre, CEO, Weave Consulting
Special Guest: Charlotte Valeur, IoD Global Chair
Host: Edwin Ward, IoD Malta Chair


Dr. Roger Barker

Dr. Roger Barker is Head of Corporate Governance at the Institute of Directors (UK) and Managing Director of Governomics Ltd, a corporate governance advisory firm. Dr. Barker previously served as the IoD’s Director of Corporate Governance and Professional Standards between 2008 and 2016. He is a UK Member of the European Economic and Social Committee (the EU advisory body), Honorary Associate at the Centre for Ethics and Law at University College London and a visiting lecturer at Saïd Business School, Oxford, and Cass Business School, London. Dr. Barker is the holder of a doctorate from Oxford University and the author of numerous books and articles on corporate governance and board effectiveness, including: ‘Corporate Governance and Investment Management: The Promises and Limitations of the New Financial Economy’ (Edward Elgar, 2017), ‘The Effective Board: Building Individual and Board Success’ (Kogan Page, 2010), and ‘Corporate Governance, Competition, and Political Parties: Explaining Corporate Governance Change in Europe’ (Oxford University Press, 2010). A former investment banker, Dr. Barker spent almost 15 years in a variety of equity research and senior management roles at UBS and Bank Vontobel, both in the UK and Switzerland.


Dr Roberta Lepre

Dr Roberta Lepre is the founder and director of Weave Consulting - the CSR Specialists, a boutique firm which works with companies to achieve profitability through sustainability and helps them have a more positive social and environmental impact. She has served as legal advisor to the National Commission for the Promotion of Equality and Director of Victim Support Malta, an NGO which provides support to victims of crime. Other past roles include serving as a member of the Guardian for Future Generations, a high-level body set up under the Sustainable Development Act, Chairperson of the Platform for Human Rights Organisations in Malta, and member of the Commission on Domestic Violence. Roberta is a Member of the IoD Malta Governance Board and of the Sigma Foundation.


Charlotte Valeur

Charlotte Valeur is global Chair of the IoD. She began her career in 1982 as a fixed-income trader in her native Copenhagen and London. She went on to hold directorships at BNP Paribas (1992-97) and Société Générale (1998-99). Her non- executive experience includes positions with 3i Infrastructure (2009-13) Renewable Energy Generation (2010-16); the JPMorgan Global Convertibles Income Fund (2013 onwards); NTR (2014 onwards); Phoenix Spree Deutschland (2018 onwards); and Laing O’Rourke (2018 onwards). Apart from the IoD, she has chaired numerous firms, including DW Catalyst Fund (2010-17); Kennedy Wilson Europe Real Estate (2013-17); FSN Capital, funds II to V (2013 onwards); and Blackstone/GSO Loan Financing (2014 onwards). Charlotte’s solo ventures include Brook Street Partners (2002-11) and Global Governance Group (2009 onwards). She is also founder of Board Apprentice; a governor of the University of Westminster; and an honorary teaching fellow at Lancaster University Management School.


Edwin Ward

Edwin Ward is Director-General of IoD Malta and former Chairman of the Institute of Directors Malta Branch. He is Chairman of WX2, an international advertising and PR company representing and advising clients in regulated entities, and Chairman of WX2 Business Hubs Network, a cluster of co-working units. Edwin is Chairman of Praestantia CleanTech, the world’s first Blockchain Platform for Clean Technology with a mission to create and setup a global Cleantech Marketplace, and Non-Executive Chairman of the Paragon Group which has business operations across Europe and is an important driver in key European policy areas. Edwin was formerly a Chairman and CEO in the global network of Ogilvy & Mather International.
Why does Corporate Governance sit at the centre of the success or failure of Malta's economic system?

Corporate governance lies at the heart of our economic system. It is the interface between capital markets and companies, between employees and executives, and between society and the corporate sector. It is the driver of what companies do, how they do it and the effects they have on others. In other words, it sits at the centre of the success or failure of our economic system.

Our distinguished panel, John L. Bonello, Chair of HSBC Bank Malta plc., Judge Professor Mervyn E. King and IoD Global Chair Charlotte Valeur, will tackle some of the most important corporate governance issues that confront business today. Through this webinar, the IoD hopes to extend the boundaries of our understanding of how corporate governance contributes to the flourishing of Malta's business, our economy and society.

If you really want to get to grips with why corporate governance is the most important topic in Malta's recovery and its main driver of growth, don't miss these distinguished speakers.
The global lockdown during the current pandemic has seen an unprecedented fall in pollution levels in many parts of the world, including Malta. This has given every Board and every business a chance to take stock.

A truly green recovery will require a joint effort from government, business and society to overcome the challenge of transitioning to a low-carbon economy, and this IoD Malta webinar will bring some of the most enquiring minds to address the topic; President of Din L'Art Helwa Alex Torpiano, Professor Simone Borg, environmentalist Dr. Roberta Lepre and Dr. Nadia Theuma, Executive Director of Paragon Europe.

Targets like moving towards a zero-carbon economy in the Mediterranean instill business confidence and help to create a shared sense of purpose; inspiring others to act and scale up their own ambitions. We have an opportunity to create ambition loops, where businesses provide support for bold government policies and in turn the Maltese Government could adopt policies that drive further actions by businesses, creating new jobs and economic growth.

The COVID-19 pandemic has taken a grim global toll on lives, health services, jobs and mental health, but the climate debate hasn't gone away. And as Malta's Government looks to lift restrictions and ease the lockdown, we now have a real opportunity to embrace change - moving away from the carbon-intensive model with cars belching exhaust fumes in endless traffic jams and instead accelerate investment in clean projects using electric or hydrogen cars, solar power, and more responsible eco-purchasing behaviours that support a circular economy to reduce waste.

As Malta and the rest of the world looks to recover from the current health and economic crises caused by COVID-19, we have an opportunity to accelerate the transition to a modern, clean and green system. Will Malta's Boards be one of the key drivers of this change to a greener country?
The times we face are trying, utterly unprecedented and marked by absolute unravelling uncertainty. The situation at hand is extraordinary, for Boards, Directors and Corporate Governance. The speed with which the pandemic is spreading and its gigantic proportions have impacted every aspect of business across the Maltese Islands.

Running a business, any business, in the midst of a pandemic is an unprecedented challenge for business leaders in Malta, and for those in the supply-chain overseas. IoD Malta was a significant contributor to the MFSA's recent 'Stakeholder Consultation on Corporate Governance'. The MFSA has highlighted in its 'Consultation document' that business continuity management is integral to good corporate governance.

The restrictions imposed by the Maltese Government and other governments around the world in handling the COVID-19 outbreak raise significant challenges as regards corporate governance.

Many businesses are implementing remote working arrangements in an effort to maintain continuity of service and to provide valued members of staff an opportunity to contribute to the business. Only 8 weeks into this pandemic, many companies are having to take very difficult decisions. COVID-19's impact is in every aspect of business. Our speakers will speak to the issues and share their thinking and possible solutions.

What can IoD webinar attendees expect?

As ever, a crisis creates opportunity as well as threat. The opportunity to do things differently, to re-build a better business: one that is more efficient, fixing issues we had let lie, and creating a genuine robust and sustainable culture. A business built around the needs of all stakeholders and the team.

This is a focussed 59-minute session. What you will get is:

- A walk through the challenges facing business leaders during COVID-19
- Ways to strengthen how the Board communicates and collaborates with the executive team
- Understand better how Chairs and CEO's can work together
- Find out what strategy can contribute to dealing with the crisis
- Use Corporate Governance as a tool to weather the storm
- Q&A.
A corporate crisis in today’s world accelerates more quickly with a larger impact than ever before. The 24-hour news cycle and prevalence of social media contribute to the risk of destabilization and its acceleration. At law Boards are accountable to shareholders and one of their principal accountabilities is to exercise oversight over the executive team. How do Boards discharge that duty in times of crisis? That is precisely what IoD Malta's speakers will address during our free webinar on May 14 at 14:00; speakers, former HSBC Chair Sonny Portelli, APS Bank Chair Frederick Mifsud Bonnici and CEO of Malta Government Investments, Herald Bonnici.

A crisis can be the result of a number of different types of incidents and developments and can take on many forms, including the COVID-19 emergency. Natural and man-made disasters throw tightly linked supply chains into imbalance, amplifying how a regional event can have significantly greater and more far-reaching impact. IoD's speakers, moderated by IoD Chair Edwin Ward, will discuss how such incidents may call into question the effectiveness of a company’s Board of Directors and its ability to provide effective oversight and governance.


SPEAKERS:

Sonny Portelli
Frederick Mifsud Bonnici
Herald Bonnici

Moderator:

Edwin Ward
This webinar will focus on Malta's financial ecosystem taking into account the situation with COVID-19.

This IoD Malta 08:59 Club event brings together three talented speakers to understand a number of “do’s and don’ts” in the market that apply to all ecosystem players. They will provide an overview of the most critical financial ecosystem success factors and outline the impact of COVID-19.

Moderated by IoD Malta Chairman Edwin Ward, the webinar brings together all the major players outside the regulatory institutions, with speakers from leading private sector businesses, to analyse Malta’s financial ecosystem and to ask the serious question: Is it fit for purpose?

As Malta faces COVID-19 and international regulatory headwinds, can private capital be unleashed to back the innovation and rapid-scaling our economy needs? Do we have the financial ecosystem we need to develop our companies and our economy?
Mr Sam-Erik Ruttmann hosts Mr Peter Hogh Pedersen, Managing Director at Villa Copenhagen and MR Juha Mahonen, Managing Director at Haikko Manor & Spa.
MHRA and Hospitality Insights have teamed up to offer a series of webinars discussing the Global Hospitality Insights in COVID-19 Times. These webinars will be covering various regions around the world.

This first webinar covers insights in the Nordic Region.
MHRA and Hospitality Insights is hosting a series of webinars discussing the Global Hospitality Insights in COVID-19 Times. These webinars are covering various regions around the world.

The second webinar was held on Thursday 29nd October 2020, at 15:00hrs covering the Mediterranean Region.

Mr Sam-Erik Ruttmann hosts Mr Serkan Ceylan, General manager at the Bodrum Promotion Foundation, Mr Nikos Hadjos, Strategic Advisor for Hotel Investments, and H.E Hisham Zaazou, Former Minister of Tourism in Egypt.
MHRA in collaboration with Hospitality Insights LIVE, has hosted its third webinar, this time from the United States of America.


Hospitality Insights LIVE, hosted by Sam-Erik Ruttmann, brings global leaders in meetings procurement & site selection about the state of the meeting, incentives, conferences and events industry, emerging trends, and recovery efforts in one webinar.

Paul Steen, Director of Global Accounts, Tonja Barwick, Managing Director and Brian Plott, Regional Vice President, HelmsBriscoe, highlight initiatives that are helping the industry to move forward.
We are delighted to organize a discussion around a critical topic particularly during the current time, Human Capital - Care & Engagement. We are thrilled to be joined by Chris Mumford – Founder, Cervus Leadership Consulting, Iñigo Capell – Global Chief Resources Officer, Radisson Hotel Group, and Fernando Córdova Moreno – Chief People Officer, NH Hotel Group, to share the impact of this pandemic on our most valuable asset. We will have an opportunity to hear from these leading industry professionals about how the industry has engaged with their teams through this unprecedented downturn in the travel sector.
During this Hospitality Insights webinar, host Sam-Erik Ruttmann speaks with Hani Abu Dayyeh, President of NETOURS,

The challenges tourism is facing are discussed, including Betlehem Post Covid, and their plans to launch Project Betlehem Reborn 2021.

With COVID-19 worldwide people, need a message of hope - so this project will project a strong message of hope beginning on the first Advent which falls on Sunday Nov 28, 2021.

Also speaking with Kevork Deldelian, Chief Executive Officer, Tetra Hospitality, about the general situation in Dubai,
- How to manage hotels in the future with the knowledge we gained during this time.
- Food and Beverage insight – what lessons have been learned that should be considered as future proof solutions for the hotels with restaurants and bars.
- What strategies to consider when re designing and renovation older hotel properties.
Hospitality Insights - host Sam-Erik Ruttmann speaks with the Bangkok based Rohit Sachdev – Chief Executive Officer Soho Hospitality, about innovation and changes in restaurant and bars offerings, operating models and dining preferences.
As 2020 draws to a an end, the session will focus on looking forward into 2021 for both the Leisure and MICE markets, and what plans and ideas the MTA UK office has.
The hospitality industry faces overwhelming uncertainty and risks right now. The loss of a job and loss of stability increases a person’s risk to experience mental health issues… and they are at a much higher risk to attempt drastic actions”

Maintaining mental health is both more challenging and more important in these unprecedented times. Sam-Erik Ruttmann is speaking with Dragan Donkov
Manager Learning & Development, EMCC Accredited Coach, MHFA Instructor
How this effects leadership, how to recognise the signs of mental health issues, and how to provide help for those affected.
How to seek help? How to help each other and provide ¨mental health first aid¨.

Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.
MHRA REPORTS
"The first targeted tourists will be from the European market, which will be the first low hanging fruit that we can grasp,” Carlo Micallef, MTA Deputy CEO's and Chief Marketing Officer, intervention
2nd programme of MHRA REPORTS: Andrew Agius Muscat interviews Hon Robert Arrigo, shadow Minister for Tourism in Malta. Mr Arrigo who is also a seasoned tourism operator discussed the challenges which the tourism, travel and hospitality sector is currently facing with specific reference to the draft Malta Tourism Strategy 2021 - 2030.
This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
MHRA REPORTS
"The government plans is to regenerate Malta coastal areas and how a new Tourism Legislation will ensure more quality and level playing field across the sector." Ronald Mizzi, Permanent Secretary at the Ministry for Tourism and Consumer Protection's intervention during the first edition of MHRA REPORTS, an on-line tourism, travel and hospitality discussion programme.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
MHRA REPORTS
"The most worrying is when we are talking about recovery, the data from different markets, for people ready to book a flight in the next three months, is 12% in UK, 12% in Germany, 15% from Spain and 24% from France," Rapheal Aloisio, Deloitte Malta Director's intervention during the first edition of MHRA REPORTS, an on-line tourism, travel and hospitality discussion programme.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
MHRA REPORTS
“I’m sure that with this strategy we will be able to harness connectivity in order to start recovering.” Gavin Gulia, Malta Tourism Authority (MTA) Chairman's intervention at the first edition of MHRA REPORTS, an on-line tourism, travel and hospitality discussion programme.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
MHRA REPORTS
"As member of the European Parliament, I am striving for an European Strategy for a sustainable tourism growth which should be high in Europe's agenda so that we can support the economies and millions of jobs that depend on Tourism," MEP and Former Greece Tourism Minister Elena Kountoura's intervention during the first edition of MHRA REPORTS, an on-line tourism, travel and hospitality discussion programme.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
MHRA REPORTS
"It is not important now, what each country does. Today it is important what the government's do together because tourism connects us with each other, therefore we cannot connect with each other if we do not harmonize our procedures, rules and regulations," Taleb Rifai, Former UNWTO Secretary General's intervention during the first edition of MHRA REPORTS, an on-line tourism, travel and hospitality discussion programme.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
MHRA REPORTS

"Today we have a new component that can support the industry, which is the Malta Development bank, having the major role to help and sustain the development of the country," Albert Frendo, BOV Chief Credit Officer's intervention during the first edition of MHRA REPORTS, an on-line tourism, travel and hospitality discussion programme.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
The first edition of MHRA REPORTS, an on-line talk show to better understand the Malta National Strategy plan 2021 - 2030 for tourism, hospitality and travel sector and the prospects for the future with a specific focus on Malta and the Mediterranean region.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
MHRA REPORTS
"Quality is defined as everyone doing the best he does. We must focus on the mentality of people; if we are going to be the second or third best in the international tourism market, we are going to fail." Tony Zahra, MHRA President's intervention during the first edition of MHRA REPORTS, an on-line tourism, travel and hospitality discussion programme.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
MHRA REPORTS
"Ensuring in a sustainable way, to elevate tourism to a healthier platform for the coming years, so that tourism continues to contrbute positively to the social economic development of these islands." Leslie Vella, MTA Deputy CEO and Chief Officer Strategic Development's intervention during the first edition of MHRA REPORTS, an on-line tourism, travel and hospitality discussion programme.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
MHRA REPORTS
“We are not inviting people to come over. But we are making sure that people know that Malta is there,” Johann Buttigieg, MTA CEO's intervention during the first edition of MHRA REPORTS, an on-line tourism, travel and hospitality discussion programme.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
MHRA REPORTS
“The key goal is to safeguard Air Malta, and that means we must think in terms of efficiency, cost reductions and also increasing revenue." David G Curmi, Air Malta Executive Chairman's intervention during the first edition of MHRA REPORTS, an on-line tourism, travel and hospitality discussion programme.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
MHRA REPORTS
"The Tourism Sector is one of the most important pillars of our economy. It has helped our country flourish in the past and I'm sure that it will help our country flourish again when COVID-19 is over." Hon Clayton Bartolo, Minister for Tourism and Consumer Protection, at the first edition of MHRA REPORTS, an on line tourism, travel and hospitality discussion Programme.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.
Join us for this unique opportunity to hear directly from one of Forbes Travel Guide’s expert inspectors who has visited more than 700 hotels, restaurants and spas around the world. Find out what inspectors look for before they even walk through the door, and how to make them smile without fail. There will be an opportunity for Q&A.

Presented by:
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide
Anonymous Inspector | Forbes Travel Guide
Go behind-the-scenes with top luxury travel advisors for perspective on the current state of travel, what luxury guests are looking for in 2021, and how advisors are addressing guest health safety concerns. This powerhouse panel offers incredible insight into the global travel market as it evolves through the pandemic and into the future.

Recorded on December 17, 2020.

Hosted by Filip Boyen | CEO, Forbes Travel Guide

With Special Guests
Bill Fischer | CEO, Fischer Travel
Stacy Fischer | President, Fischer Travel
Albert Hererra | Senior Vice President, Partnerships, Virtuoso
Victoria Boomgarden | President, Elan Travel
Discover how three dynamic hospitality leaders adapted to the challenges of COVID-19 –going beyond “survival mode” to rethink and reinvent the luxury service experience. Join us to hear about the creative modifications they’ve made and how you can apply their ideas to your hotel, restaurant, or spa.

Hosted by Jeff Wielgopolan | Senior Vice President, Learning & Development, Forbes Travel Guide

With Special Guests
Ivaylo Ivanov | Senior Vice President of Hotel Operations, Okada Manila
Daisy Tepper | Spa Director, The Post Oak Hotel, Houston
Nick Rimedio | General Manager, Kimpton La Peer Hotel, Los Angeles

In this video we share the key principles of the various agreements needed to enlist an international hotel management company to bring the luxury brand to a hotel development
One of Europe's most anticipated launches of 2020, Villa Copenhagen officially opened its doors in the heart of Denmark's capital city on July 1. Housed in the century-old Danish Post and Telegraph office, adjacent to Tivoli Gardens. Join us on a virtual tour with Peter Hogh Pedersen, Managing Director of the hotel.
🔴Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on live streaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.
Discussing with Abhisek Bose and Anupam Verma, co-founders of revo-ex technologies.
How innovative hospitality solutions may revolutionise the guest experience with mobile technologies. revo-ex has developed a mobile technology solution for hotels that responds to the current business traveler needs of app based solution to provide convenient services for the hotel guests

Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.
Interview with Andrew Agius Muscat, Secretary General and Co - Founder of Mediterranean Tourism Foundation, Malta. Sharing the Mission and the Vision how tourism can promote stability and peace in the region.

WEBSITE
Mediterranean Stars Music Festival http://medstarsfestival.com/en/home/​

🔴Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.
Discussing with Yasha Chatab about the latest tourism update in Indonesia. Yasha also shares his observations and experiences how daily life has changed in Jakarta, Indonesia.
I was asked by a hotelier how long we expect the situation to remain. My answer was that difficult to say but tourism in Indonesia will rise again when things changes. Most important is to always provide a good experience, not at a cost of reducing prices. Bali tourism update is that they have launched a ¨Love Bali ¨ campaign which is interesting considering people restrict travel due to their fear and uncertainty of the entire situation in the world.
Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.
Joined Deloitte Quarterly Update hosted by Malta Hotel and Restaurant Association. Sharing my impressions from the update, particularly people I met ,and especially my interview with a hotelier operating two hotels boutique located in Valletta, the medieval capital of Malta.

Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.
This episode has several tips for hotels who like to be seen as innovators in the conference and workshop market.
Interview with Pernilla Gripenberg, Program Director Hanken & SSE, Executive Education. She shares her tips how hotels could be more innovative in designing the conference spaces. She calls for flexible, adjustable spaces by creating zones. Coffee breaks to include all kinds of energy boosting snacks, rather than sugar coated pastries.

Hanken-SSE has been awarded for their innovative program called Business Lead a unique integration program for highly educated immigrants and refugees to get a job and to better integrate to the society. Business Refuge Action Network (BRAN) lead by Richard Branson invited Hanken & SSE for a presentation in New York.
How to delight and convert your customer with a personal Bonjoro video message. A video to the email box has proven to be a winner resulting over 90% click thru rate. The video message has replaced in many ways my onboarding emails, and other welcome email.

Here is a link to Bonjoro https://bit.ly/2YT66pk​

Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.
How can Emerging Technology support responsible tourism with 3 key strategies?
Technology has a great role to play in shaping the tourism and travel patterns.
In this episode we cover take aways from a recent conference held in Bulgaria called
¨Investing in tourism sustainability ¨. The strategies we cover are Environment Management Information System, Capacity Management Technics and Dynamic Ticket Pricing Policy. Tourism creates a lively hood for communities, it is important to create an experience with responsible policies. We mention also Bhutan as one of the champions in responsible tourism.
Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.
Why AI and digital transformation will impact the future of hotels

What are the implications of digital transformation, technology, and artificial intelligence for hotels? The impact of big data and business analytics with technologies such as artificial intelligence have profound implications for hotel companies, individuals, and society. . On this episode, Sam-Erik Ruttmann and Lasse Rouhiainen explore these complicated and important issues.


Lasse Rouhiainen is a best-selling author and international expert on artificial intelligence, disruptive technologies and digital marketing.
Finnish in origin but based in Spain, Lasse focuses his work on investigating how companies and society in general can better adapt to, and benefit from, artificial intelligence.
Lasse has given keynote presentations, seminars and workshops in more than 16 countries around the world and holds frequent conferences at several universities internationally. He has also provided training to thousands of students and businesses through online e-learning courses.
Lasse has written several books that have been published on Amazon in both English and Spanish. His latest work on artificial intelligence, called Artificial Intelligence: 101 Things You Must Know Today About Our Future, which is currently being translated into several other languages, was selected by Book Authority as one of the best AI books of all time.
Jayanth Kolla , Emerging Technologies Consultant fell in love with Bulgaria, while attended the Investing in Sustainable Tourism Conference at Sunny Beach, Bulgaria. He shares the key take aways from the conference. We also talked about rail travel a growing trend. The generation Z and their children travel more than ever by rail. #Flygskam​ aka #flyshame​ is here to stay.
MHRA Reports - Environment, Climate Change and Planning
The tourism, travel and hospitality on-line talk show host MHRA CEO, Mr Andrew Agius Muscat interviewed the Hon. Aaron Farrugia, Minister for the Environment, Climate Change and Planning.
Discover how three dynamic hospitality leaders adapted to the challenges of COVID-19 –going beyond “survival mode” to rethink and reinvent the luxury service experience. Join us to hear about the creative modifications they’ve made and how you can apply their ideas to your hotel, restaurant, or spa.

Hosted by Jeff Wielgopolan | Senior Vice President, Learning & Development, Forbes Travel Guide

With Special Guests
Ivaylo Ivanov | Senior Vice President of Hotel Operations, Okada Manila
Daisy Tepper | Spa Director, The Post Oak Hotel, Houston
Nick Rimedio | General Manager, Kimpton La Peer Hotel, Los Angeles
Our inaugural webinar of the Stronger Together series.

Hosted by
Filip Boyen | CEO, Forbes Travel Guide
With Special Guests
Sheila Johnson | Founder & CEO, Salamander Hotels & Resorts
Jenny Graham | Chief Marketing Officer, Quintessentially Travel
Philippe Leboeuf | Area Vice-President - General Manager, Mandarin Oriental, Paris
Hosted by
Jeff Wielgopolan | Senior Vice President, Learning & Development, Forbes Travel Guide
With Special Guests
Daniel H. Scott | Regional Vice President & Managing Director, Rosewood Mayakoba
Yvette Thomas-Henry | Regional Vice President & General Manager, Four Seasons Hotels & Resorts
Andrea Emmerling | General Manager, Belmond Hotel des Cataratas
Hosted by
Amanda Frasier | Executive Vice President, Standards & Ratings, Forbes Travel Guide
With Special Guests
Macy Lam | Vice President & General Manager, City of Dreams at Melco Resorts & Entertainment
Akiko Takahashi | Executive Vice President, Chief of Staff to Chairman & CEO, Melco Entertainment
Hisaaki Takei | Senior Corporate Executive Officer & Area General Manager, Prince Hotels, Inc.
Antonio Saponara | General Manager, Bulgari Hotel, Beijing
Hosted by
Filip Boyen | CEO, Forbes Travel Guide
With Special Guests
Simon Casson | President, Hotel Operations, Four Seasons Hotesl and Resorts
Sandeep Walia | Area Vice President, UAE, Marriott International
Bastien Blanc | Managing Director KSA & Bahrain, InterContinental Hotels Group
Hosted by
Amanda Frasier | Executive Vice President, Standards & Ratings, Forbes Travel Guide
With Special Guests
Brian Gullbrants | President, Encore Boston Harbor
Manuel Martinez | General Manager, The Mark Hotel
Cornelia Samara | General Manager, Four Seasons Hotel & Private Residences, The Surf Club
Forbes covers the intersection of entrepreneurship, wealth, technology, business and lifestyle with a focus on people and success.
Go behind-the-scenes with top luxury travel advisors for perspective on the current state of travel, what luxury guests are looking for in 2021, and how advisors are addressing guest health safety concerns. This powerhouse panel offers incredible insight into the global travel market as it evolves through the pandemic and into the future.

Recorded on December 17, 2020.

Hosted by Filip Boyen | CEO, Forbes Travel Guide

With Special Guests
Bill Fischer | CEO, Fischer Travel
Stacy Fischer | President, Fischer Travel
Albert Hererra | Senior Vice President, Partnerships, Virtuoso
Victoria Boomgarden | President, Elan Travel
Discussion with Juho Pesonen, Head of eTourism Research, University of Eastern Finland
Welcome to the 2nd episode of 3 part series called The Why, What and How of digital marketing in tourism and hospitality
I am with Juha Pesonen, Head of eTourism Research at University of Eastern Finland
In this episodes we are discussing about Defining a strategy to reach business goals.
Why bother with Digital Marketing for Tourism and Hospitality.
Discussing in this three part series with Juho Pesonen, Tourism Marketing and Management Master's Degree Programme Director; Adjunct Professor, Head of ETourism Research, University of Eastern Finland.
When it comes to size, today, modern hospitality faces two extreme trends: either over-extending with large facilities featuring pools, restaurants and luxurious amenities, or paring down to the simplest form with practical, mobile concepts. Focus on the latter which are shaping the future of hospitality.
Discussion with Willem van Bolderen, Architect, Partner of Studio Archite
Hospitality & Travel Update
The tourism, travel, and hospitality online talk show, MHRA REPORTS interviewed Ms Diane Vella Muscat, Director General of the Department for Industrial and Employment Relations (DIER).

The host of the programme, MHRA CEO Mr Andrew Agius Muscat, discussed matters with Ms Vella Muscat about the challenges the tourism industry in Mlata is facing, and how the DIER is assessing these challenges in the present context as a basis for the future.

Sam-Erik Ruttmann is delighted to welcome Juha Mähönen, Managing Director Haikko Manor & Spa, and Peter Hogh Pedersen, Managing Director Villa Copenhagen for a discussion regarding luxury travel in Nordics. We will hear about the state of the industry, emerging trends, and recovery efforts. We also learn what valuable lessons these seasoned industry leaders have learned during this time period.
Hospitality Insight is thrilled to have Paul Steen, Director of Global Accounts, Tonja Barwick, Managing Director and Brian Plott, Regional Vice President, HelmsBriscoe.
We will have an opportunity to hear from the global leader in meetings procurement & site selection about the state of the meeting, incentives, conferences and events industry, emerging trends and recovery efforts.
We hear about the initiatives that are helping the industry to move forward.
Sharing the following update;
- effects on sudden human absence in natural world.
-Travel with purpose, Kids Saving Elephants and Elephant Help Foundation
-Wellness Tourism one of the fastest growing tourism segments.
- Travel Expectations. How are travel expectations changing with the difference in in psychographics
- Millenials travel generation expectations
Hospitality Insights LIVE , host Sam-Erik Ruttmann is thrilled to speak with Willem van Bolderen, Architect and on of the founders of Studio Puisto Architects, about their the latest developments in hospitality architecture, called Space of Mind.
Pro Tips what it takes to be the Top Table in Town!
Interview with Bettina Vikman, how the hotel apartment stands above the rest
Interviewing Chef de Cuisine, Restaurant Ultima, Helsinki
Visit of a Helsinki neighbourhood hotel.
Interview with Founders of MYÖ Boutique Hostel
We share ideas and discuss the unique selling points of boutique hotels
Joined the 18 International Business Networking Event. My presentation was about current trends in European real estate development and hotel development trends.
This video is about Why Personal Brand Matter! Telling about my personal journey!
his video is about Personal Branding, and the considerations that will help you to decide whether it is for you.
Sharing my personal story and sharing the opportunity for everyone regardless of Age or Generation to grow your most valuable asset your Personal Brand.
Creating a winning Game Plan for Social Media
Sharing 25 ideas for you to create
great content for Live Streams.
Discussing with Rudi Medved, Team Leader of start up ¨ Locals From Zero ¨ online market place for hidden and unshaped tourism experiences.
The European Commission has recently published a proposal for an EU Directive on PayTransparency. The Malta Business Bureau has organised a webinar to provide more information about this new EU proposal, which is also presented in the context of addressing the gender pay gap.
The aim of this event is to look into the results of an in-depth study which the MBB has undertaken on businesses accessing EU funds and the challenges they face. Recommendations to alleviate the burdens businesses face when accessing funds will also be made to the relevant authorities. This research study was only possible with the direct feedback of Maltese private sector through a wide-ranging survey and focus groups.
Almost overnight all over the world tourism came to point zero. It is a unique, even scary moment. Catastrophe or a chance to reset and build something new?
Discussion with Jaka Godejša, Coordinator, about his journey in hospitality, and his passion To Build Tourism From Zero.
He has seen the negative impact mass tourism can have, but also the alternative of creating sustainable hospitality solutions.
We will discuss what it means to be a Scout at Locals From Zero and about building a community platform with ¨ Ideas From Zero ¨.
MHRA REPORTS interviewed Mr Johann Grech, Malta Film Commissioner

The host of the programme, MHRA CEO Mr Andrew Agius Muscat, engaged with Mr Grech about the ambitious strategy for the growth of the filmmaking activity on the island, the emerging trends within the filming industries, how can the local hospitality industry be able to attract such a niche market and the Malta Studio’s Masterplan.

The online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte, and the Mediterranean.Observer.
The use of robotics in tourism, travel, and hospitality is a controversial topic.
Whenever we talk about robotics we do it with a certain degree of superstition and superficiality,
Technology is never the end, but a means to improve internal processes, build branding, guest loyalty and increase profits.
We will discuss with Lasse Rouhiainen, International Keynote Speaker and Best Seller Author on Artificial Intelligence what the future looks like when it comes to AI and the advantages and opportunities for tourism companies to use ¨human-enhancing¨technologies.
The tourism, travel, and hospitality online talk show, MHRA REPORTS interviewed MEP Josianne Cutajar.

The host of the programme, MHRA CEO Mr Andrew Agius Muscat, discussed with MEP Josianne Cutajar about the importance of the Digital Green Certificates and other travel measures in view of the upcoming summer season, the EU Transport and Tourism Committee, and the current key topics debated at EU level of interest to the HORECA sector.

The online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte, and the Mediterranean.Observer.
The tourism, travel, and hospitality online talk show, MHRA REPORTS interviewed Mr Albert Frendo, Chief Business Banking Officer, Bank of Valletta (BOV

Mr Andrew Agius Muscat, engaged with with Mr Frendo on how did the COVID-19 pandemic impact the hospitality sector? Is it time to invest, consolidate or divest and how will credit terms will be managed in the face of a pandemic which is still not yet over?
Restaurant owners have been forced to quickly come up with new adaptations on menus, points of service, hours, delivery, and takeout models that better serve their local communities just to keep the lights on.

The new definition of dining has been for a while, STAYING HOME - Place an order for a meal with your restaurant- Have your food delivered home.
Is this here to stay, and what do restaurants need to do, to stay relevant?
Discussing with my guest Zana Usher, CEO & Founder ZD Hospitality about creating memorable moments, and make the restaurant guests feel special. It is just the first stage of a successful customer experience. ... Today it is NOT enough to meet customer expectations since you are competing with millions of experiences, plus your customers are really smart and empowered. You must exceed customer expectations and create a memorable experience.
The Mediterranean Tourism Foundation President Tony Zahra and Secretary General Andrew Agius Muscat virtually hosted the Annual General Meeting for the Senators of MTF.

The Senators coming from different countries of the Mediterranean region discussed the current situation which the tourism sector is facing from their respective perspectives and accordingly focused on what needs to be done as concrete action to face challenges.
What are the main tasks of the Malta Business Bureau, the vision of the new presidency in the midst of a pandemic, and how could our businesses’ contribute towards the future of Europe?

MHRA REPORTS, the online talk show hosted by Mr Andrew Agius Muscat interviewed, Ms Alison Mizzi President and Mr Simon De Cesare Vice President of the Malta Business Bureau (MBB).

MHRA REPORTS is brought ot you by Malta Hotels and Restaurants Association, in collaboration with Deloitte, BOV and Mediterranean.Observer
MHRA REPORTS host Andrew Agius Muscat interviews Raphael Aloisio Leader Financial Advisory from Deloitte Malta and Albert Frendo Chief Business Banking Officer from Bank of Valletta with specific reference to the MHRA BOV Deloitte Q1 & Q2 2021 hospitality performance report published by Deloitte Malta.

This online talk show is brought to you by the Malta Hotels and Restaurants Association (MHRA), with the support of Bank of Valletta, Deloitte Malta, and the Mediterranean.Observer.