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Hospitality Strong by Forbes Travel Guide
Hospitality Strong: Inspector Insights
Members Joined:
9 Members Joined
Total Views:
1595 People Visited
Duration:
01:00
hour
Free
Join us for this unique opportunity to hear directly from one of Forbes Travel Guide’s expert inspectors who has visited more than 700 hotels, restaurants and spas around the world. Find out what inspectors look for before they even walk through the door, and how to make them smile without fail.
Presented by: Jeff Wielgopolan
Senior Vice President of Learning & Development, Forbes Travel Guide Anonymous Inspector
Forbes Travel Guide
Jeffrey J. Wielgopolan
Senior Vice President, Learning & Development - Forbes Travel Guide
Since joining Forbes Travel Guide in 2005, Jeff Wielgopolan has served as the senior manager of the Quality Assurance Division, an incognito inspector and now senior vice president of Learning and Development. In his current role, Wielgopolan works with the finest hotels, restaurants and spas across the globe to improve service, staff confidence and knowledge, and to further properties' understanding of Forbes Travel Guide Star Rating Standards. Prior to his tenure at the company, he worked at Four Seasons Hotels & Resorts and was the dining room director at Tru. He is certified under the Court of Master Sommeliers and served as a panelist for the Cornell Hotel School's Hospitality Research Summit. Wielgopolan is an Honorary Member of Les Clefs d'Or, and was the Educational Speaker for the group's annual International Congress in 2013 and 2015.
Lessons
Inspector Insights