How to Deal with Difficult People | Jay Johnson | TEDxLivoniaCCLibrary
From co-workers and colleagues to friends and family, we are faced with challenging relationships daily. Unfortunately, we often go about managing them the wrong way. Only by elevating our understanding of behavior and acting through an internalized approach will we be able to master the conflicts created by dealing with difficult people. Jay Johnson is a trainer specializing in communication and leadership development. Using a unique perspective of behavioral intelligence, Jay empowers people and organizations across the globe stretching from Main Street to Wall Street. Jay is a designated Master Trainer through the Association for Talent Development (ATD). He is a two-time Excellence in Training Award recipient from the National Association of Professional Communication Consultants and in 2017 he was named “Top Trainer” by the ATD Detroit Chapter. Jay has a devotion to teaching and learning, and is passionate about inspiring people to reach peak performance in work and in life. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
How to Deal with Difficult People | Jay Johnson | TEDxLivoniaCCLibrary00:15 hour(s)
TED is a nonprofit devoted to spreading ideas, usually in the form of short, powerful talks (18 minutes or less). TED began in 1984 as a conference where Technology, Entertainment and Design converged, and today covers almost all topics — from science to business to global issues — in more than 100 languages. Meanwhile, independently run TEDx events help share ideas in communities around the world.