The Jeweler's Lens

When it comes to sweeping guests off their feet, we assume we need to pull off grand gestures. But instead of thinking big, what if we think small? We will share creative ways staff members have wowed guests through a healthy obsession with the details.

Presented by:
Gina Taylor | Vice President of Training Services, Forbes Travel Guide
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide