1. When providing a room orientation, which of the following would you point out to the guest?
2. True or False: you must always leave the guest’s luggage on the floor in their room so that the guest can decide where to put it
3. Which of the following is NOT an anticipatory service?
4. Which of the following is an example of showing a genuine interest in the guest?
5. True or False: when introducing your property to the guest, you must describe every outlet in detail including concepts and opening hours and you must walk the guest to each one