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Management Excellence
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1. True or False: It is not appropriate to ask the guest for the sale.
True False
2. Which of the following is a benefit of a guest room?
The room features complimentary tea and coffee making facilities so that you will be energized for your meetings The room is 65 square meters The room has a king size bed
3. True or False: When upselling a higher category of room, you should only tell the guest the features of the room such as the number of square meters or the bed type.
True False
4. Which of the following are ways to build rapport with the guest?
Showing genuine interest by asking questions to learn about the guest Using the guest’s name All of the above
5. When upselling at the front desk, how should you tell the guest the rate of the higher category room?
The suite is €1500 per night plus taxes This suite is available for an additional €150 per night The suite is just a little bit more than the room you booked