Quiz

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1. Which of the following statements is not a closing statement?

Thank you for visiting me and enjoy your dinner My pleasure Have a wonderful day Thank you for being our guest

2. If a guest asks you what to do that day, what would be a good preference question?

How are you enjoying your stay? What type of cuisine do you like? Where are you traveling from? Would you like to spend the day indoors or outdoors?

3. If a guest books a restaurant reservation with you, which of the following is not a plus one or anticipatory gesture?

Offering directions to the restaurant Letting the guest know of a great spot for dessert near the restaurant Informing the guest of a great place for a drink and to watch the sunset prior to dinner Letting the guest know of live music that is happening nearby the restaurant

4. What are all the appropriate ways to offer directions or transportation to the guest?

Send printed directions to the room on letterhead Offer the address for the guest’s GPS Give the guest verbal directions if it is close. All of the above

5. If the guest calls from the room and you get the guest name right away at the beginning of the call, how many times is the appropriate number of ties to use the guest’s name throughout the interaction?

One time is enough 12 times seems reasonable 3 times including the beginning, the middle and the end of the conversation We should not use it to protect the guest’s privacy

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