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Quiz 2

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Service Excellence
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1. Which one of the following rules is not a rule for arranging toiletries?
Match similar items Arrange the items by color Arrange the items from tallest to smallest Put caps on
2. If clothes are left in the bathroom, what should you do with them?
Fold them and put them on the bed Leave them where you found them Fold them and put them in the drawer Fold them and leave them in the bathroom where the guest can see them from where they left them
3. When you see guest’s small personal items like coins or small jewelry what is the one thing that you would not want to do with them?
Put the small items in a beautiful box or on a tray Move them from the coffee table to the dresser Stack coins neatly Put the jewelry on a cloth
4. True or False: after turndown service the bedding should be in perfect condition.
True False