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1. True or False: Showing genuine care and concern for a guest can only be achieved by asking questions to learn about a guest.
3. If you are not able to say the guest’s last name, it is appropriate to:
5. The Renzi family is checking out of the hotel and stated they are going straight to the airport. There are two adults and two small children, ages 4 and 7. What can we do to provide “plus- one” service?