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Quiz 1

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Service Excellence
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1. When you do a check back question and the guest is not happy with the meal, which of the following is not a step of recovery?
Apologize Avoid the table so they do not get more mad Discover Solve
2. True or False: when greeting the table, the server should only greet the person whose name they know and not worry about the others.
True False
3. Which of the following categories is one of the four categories in which to pull words from to describe food to a guest?
Taste List the ingredients that are on the menu Use empty words like popular and wonderful Tell the guest what your favorite item is
4. After the host has sat the guest, the appropriate final words to the guest might be:
Your server will be right with you. Nothing because the guest does not want to be bothered Enjoy your meal Mr. Jones. Enjoy your meal everyone Enjoy
5. Which of the following is not a key requirement of the food in hotel dining?
Ensure the presentation of the dishes is precise and carefully plated To garnish each dish with dots of multiple different sauce options To ensure cooking is done properly and as requested To ensure portions are generous and appropriate