1. What does it mean to “Beat the Greet”?
2. Which of the words below would be considered too casual to use when confirming a guest request?
3. Select the closing remark that best represents a luxury experience.
4. True or False: the service expectations in the “Guest Comfort and Convenience” classification ensure that the guest is not given any “jobs” to do.
5. Which of the items below are part of the Staff Appearance expectations?