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Quiz 1

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Service Excellence
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1. What does it mean to “Beat the Greet”?
Extend a greeting to the guest as soon as they approach your area Nod and smile at a guest as they wait in a line Greet a guest as they pass you in the corridor All of the above
2. Which of the words below would be considered too casual to use when confirming a guest request?
Certainly Excellent No Problem Absolutely
3. Select the closing remark that best represents a luxury experience.
Take care Thank you for dining with us, have a wonderful night Thanks, see you later Bye-bye
4. True or False: the service expectations in the “Guest Comfort and Convenience” classification ensure that the guest is not given any “jobs” to do.
True False
5. Which of the items below are part of the Staff Appearance expectations?
Adding on extra jewelry or wristbands Polished and well-groomed appearance Chatting with your colleagues while guests are around Wearing a uniform that is wrinkled or stained