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            Foundations of Five Star Service
        
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                    Foundations of Exceptional Service
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                    Quiz 1
 
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            Graciousness, Thoughtfulness & Sense of Personalized Service
        
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                    Graciousness, Thoughtfulness & Sense of Personalized Service
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                    Quiz 2
 
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            Telephone Etiquette
        
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                    Telephone Skills
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                    Quiz 3
 
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