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Quiz 1

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Management Excellence
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1. True or False: The way you sell to prospective, first time, and long time customers is the same.
True False
2. What must you do when providing a site inspection of your property?
Make a positive first impression Inform the operational teams about the site inspection All of the above
3. Which of the following is a way to get to know the guest?
Be inquisitive Listen carefully All of the above
4. True or False: It is important to stay connected with clients as well as prospective clients.
True False
5. Which customers should you show appreciation to?
Customers who book their event with your property Customers who decide to book their event somewhere else All of the above