Filters

Search Programmes

Leadership and Management

How to Make My Operations Manual Work | Ep. #005

Member Joined: 1 Member Joined
Total Views: 579 People Visited
Duration: 07 minutes
Free

Your goal must be to develop the best working system of the model and when it’s complete your system must work like clockwork. 

Welcome to another edition of hospitality property school. 

I’m your host Gerry MacPherson and today we are going to talk about what you should include in your operation manual. 

The material could vary a little bit from property to property but the frame or structure I’m going to share with you is universal.   

It should include the following:  

 Company History, Vision & Organization 

 Products & Services 

 Policies 

 Position Statements 

 Systems (how it’s done) 

 “Statistically 9 out of every 10 businesses fail within the first five years. 

75% or more of franchises succeed. “

 This is why you should not look at your property, as an independent business but as a franchise. 

A major component of every successful franchise is their operations manual.

If you’re a small independent hotel, Inn, Bed & Breakfast, or resort the chances of you succeeding increase dramatically if you take the time to develop an operations manual. 

As I mentioned in the last video, your Operations Manual should be treated it like a living, breathing entity and can be amended accordingly as trial and error findings are made.  When designing this Manual, you must always have in the back your mind, 

“Can I open a second location with his Manual model and not have any problems?” 

or 

“Can I open 10 locations that this Manual model and not have any problems?” 

or 

“Can I open 1000 locations that are the Manual model and not have any problems?” 

Your goal must be to develop the best working system of the model and when it’s complete your system must work like clockwork. 

So, what should go in your Operations Manual model? 

Continue reading to find out more...

    • How to Make My Operations Manual Work | Ep. #005
      00:07 hour(s)
Youtube Resources
Youtube Resources

YouTube allows users to upload, view, rate, share, add to playlists, report, comment on videos, and subscribe to other users. It offers a wide variety of user-generated and corporate media videos. Available content includes video clips, TV show clips, music videos, short and documentary films, audio recordings, movie trailers, live streams, and other content such as video blogging, short original videos, and educational videos. Most content on YouTube is uploaded by individuals, but media corporations including CBS, the BBC, Vevo, and Hulu offer some of their material via YouTube as part of the YouTube partnership program. Unregistered users can only watch (but not upload) videos on the site, while registered users are also permitted to upload an unlimited number of videos and add comments to videos.