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Forbes Travel Guide Star Service

Food Safety in post lockdown hospitality

COVID-19 Infection Control & Prevention

Discussion with my guest Alejandra Abad, a 2019 graduate from Ecole hôtelière de Lausanne, about career paths and motivation to stay or leave the traditional hotel career.
How should hospitality management provide leadership for hotel trainees. Presenting practical feedback from hospitality management trainees

Tips for Hospitality Management to recruit and inspire hospitality management trainees!
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Discussion with my guest Sehnaz Cehreli Shefik, owner and founder of the first boutique hospitality consultancy company in Turkey, about;
- Young Travellers needs
- Luxury travel trends
- What makes a destination a ¨luxury destination. ¨

A little bit about Sehnaz Cehreli Shefik:
She found Cehreli Tourism, Promotion, Organization, and Consulting Ltd. Co. with her brother Ibrahim Cehreli who has been working in the investment banking and finance industry for 10 years. Throughout the years, they have realised most of the important international hotel chain projects in TURKEY and other countries.

Şehnaz Çehreli Shefik is also an active volunteer participant in tourism industry with her memberships in International and Turkish Tourism Associations. She has been awarded as "THE BUSINESSWOMAN OF THE YEAR" in 2001-2002 for the Hotel and Tourism Industry in Turkey.

Discussing luxury travel with Sehnaz Cehreli Shefik, Cehreli Consulting
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I joined joined the Les Clefs d'Or Finland 40th anniversary reception held at Kämp hotel in Helsinki. Met up with the founding members and current and past Presidents of the organisation. Check out the video what they have to say why they are passionate about being members and wearing the Golden Keys on their lapel.

Les Clefs d'Or Finland 40th anniversary interview with top Helsinki concierges
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- Breaking down what Forbes Travel Guide do in global luxury travel. ( Inspections, Classifications and Service standards)
- What are the needs of high end luxury travellers ( Boomers, Gen X, Gen Y, Gen Z are they really that different?
- Challenges in the industry with hotel school graduates. How to attract, inspire and motivate the new generation talent.
- Challenges with Concierge, out source or retain in-house. Pro active vs. Re-active. Concierge service at its best!
- Service style staff unscripted vs scripted.
- What does luxury service mean to Filip Boyen himself.

Global Luxury Travel trends - interview with Filip Boyen, CEO, Forbes Travel Guide!
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Have you noticed what are the talks among friends and also between people in Social Media about year 2020 travel plans?

I am hearing some stuff and there is a trend. Jayanth Kolla has collected some valuable data .
We will discuss exactly what seems to be happening around the world about holiday travel aka the travel bubble..

What if travel bubble is the new normal
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The next innovation and disruption in the Travel and Tourism industry could come from... Banking & Financial Services and Technology industries

According to a research made by Podium 96% of businesses say a fast response to customers is important.
Yet, 82% of customers say businesses aren't fast enough.
There is a huge gap between expectation and actual when it comes to speed and responsiveness. But smart organizations can close that gap, attract more customers, and steal market share.

I discuss with Jayanth Kolla, Founder and Partner, Convergence Catalyst
potential Disruption, Marketing Ideas and Tips and Deep Technologies based Solutions for current and post-Covid world for the Travel and Hospitality industry

Where may the next paradigm shift and innovation in the Travel & Tourism be coming from?
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Discussion with my guest Vilhelmiina Mähönen, where she reveals some great reasons about driving your viewers to your website than to a social media platform.

Why video should be launched from your website instead of a social media platform
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What are the most important deep tech solutions for travel and tourism, and why they matter?

What are the most important deep tech solutions for travel and tourism, and why they matter?
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Mr Sam-Erik Ruttmann hosts Mr Peter Hogh Pedersen, Managing Director at Villa Copenhagen and MR Juha Mahonen, Managing Director at Haikko Manor & Spa.
MHRA and Hospitality Insights have teamed up to offer a series of webinars discussing the Global Hospitality Insights in COVID-19 Times. These webinars will be covering various regions around the world.

This first webinar covers insights in the Nordic Region.

Hospitality Insights - Nordic Region
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MHRA and Hospitality Insights is hosting a series of webinars discussing the Global Hospitality Insights in COVID-19 Times. These webinars are covering various regions around the world.

The second webinar was held on Thursday 29nd October 2020, at 15:00hrs covering the Mediterranean Region.

Mr Sam-Erik Ruttmann hosts Mr Serkan Ceylan, General manager at the Bodrum Promotion Foundation, Mr Nikos Hadjos, Strategic Advisor for Hotel Investments, and H.E Hisham Zaazou, Former Minister of Tourism in Egypt.

Hospitality Insights: Mediterranean Region Part 1
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MHRA in collaboration with Hospitality Insights LIVE, has hosted its third webinar, this time from the United States of America.


Hospitality Insights LIVE, hosted by Sam-Erik Ruttmann, brings global leaders in meetings procurement & site selection about the state of the meeting, incentives, conferences and events industry, emerging trends, and recovery efforts in one webinar.

Paul Steen, Director of Global Accounts, Tonja Barwick, Managing Director and Brian Plott, Regional Vice President, HelmsBriscoe, highlight initiatives that are helping the industry to move forward.

Hospitality Insights: USA Region
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We are delighted to organize a discussion around a critical topic particularly during the current time, Human Capital - Care & Engagement. We are thrilled to be joined by Chris Mumford – Founder, Cervus Leadership Consulting, Iñigo Capell – Global Chief Resources Officer, Radisson Hotel Group, and Fernando Córdova Moreno – Chief People Officer, NH Hotel Group, to share the impact of this pandemic on our most valuable asset. We will have an opportunity to hear from these leading industry professionals about how the industry has engaged with their teams through this unprecedented downturn in the travel sector.

The Care and Engagement of Human Capital in the Hospitality Industry
Free
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During this Hospitality Insights webinar, host Sam-Erik Ruttmann speaks with Hani Abu Dayyeh, President of NETOURS,

The challenges tourism is facing are discussed, including Betlehem Post Covid, and their plans to launch Project Betlehem Reborn 2021.

With COVID-19 worldwide people, need a message of hope - so this project will project a strong message of hope beginning on the first Advent which falls on Sunday Nov 28, 2021.

Also speaking with Kevork Deldelian, Chief Executive Officer, Tetra Hospitality, about the general situation in Dubai,
- How to manage hotels in the future with the knowledge we gained during this time.
- Food and Beverage insight – what lessons have been learned that should be considered as future proof solutions for the hotels with restaurants and bars.
- What strategies to consider when re designing and renovation older hotel properties.

How are industry professionals viewing UAE and Betlehem opportunities for 2021
Free
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Hospitality Insights - host Sam-Erik Ruttmann speaks with the Bangkok based Rohit Sachdev – Chief Executive Officer Soho Hospitality, about innovation and changes in restaurant and bars offerings, operating models and dining preferences.

Key trends driving innovation in the restaurant industry
Free
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The hospitality industry faces overwhelming uncertainty and risks right now. The loss of a job and loss of stability increases a person’s risk to experience mental health issues… and they are at a much higher risk to attempt drastic actions”

Maintaining mental health is both more challenging and more important in these unprecedented times. Sam-Erik Ruttmann is speaking with Dragan Donkov
Manager Learning & Development, EMCC Accredited Coach, MHFA Instructor
How this effects leadership, how to recognise the signs of mental health issues, and how to provide help for those affected.
How to seek help? How to help each other and provide ¨mental health first aid¨.

Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.

How can mental health issues affect an individual ?
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In this video we share the key principles of the various agreements needed to enlist an international hotel management company to bring the luxury brand to a hotel development

Hotel Management Agreement Principals
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One of Europe's most anticipated launches of 2020, Villa Copenhagen officially opened its doors in the heart of Denmark's capital city on July 1. Housed in the century-old Danish Post and Telegraph office, adjacent to Tivoli Gardens. Join us on a virtual tour with Peter Hogh Pedersen, Managing Director of the hotel.
🔴Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on live streaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.

Virtual tour with Peter Hogh Pedersen, Managing Director, Villa Copenhagen.
Free
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Discussing with Abhisek Bose and Anupam Verma, co-founders of revo-ex technologies.
How innovative hospitality solutions may revolutionise the guest experience with mobile technologies. revo-ex has developed a mobile technology solution for hotels that responds to the current business traveler needs of app based solution to provide convenient services for the hotel guests

Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.

How will mobile technology is changing the future customer service and customer service in hotels
Free
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Interview with Andrew Agius Muscat, Secretary General and Co - Founder of Mediterranean Tourism Foundation, Malta. Sharing the Mission and the Vision how tourism can promote stability and peace in the region.

WEBSITE
Mediterranean Stars Music Festival http://medstarsfestival.com/en/home/​

🔴Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.

Top new things to do in the Mediterranean region.
Free
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Discussing with Yasha Chatab about the latest tourism update in Indonesia. Yasha also shares his observations and experiences how daily life has changed in Jakarta, Indonesia.
I was asked by a hotelier how long we expect the situation to remain. My answer was that difficult to say but tourism in Indonesia will rise again when things changes. Most important is to always provide a good experience, not at a cost of reducing prices. Bali tourism update is that they have launched a ¨Love Bali ¨ campaign which is interesting considering people restrict travel due to their fear and uncertainty of the entire situation in the world.
Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.

Discussing with Yasha Chatab - Tourism Update March - Indonesia
Free
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Joined Deloitte Quarterly Update hosted by Malta Hotel and Restaurant Association. Sharing my impressions from the update, particularly people I met ,and especially my interview with a hotelier operating two hotels boutique located in Valletta, the medieval capital of Malta.

Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.

Valletta, Malta tourism update 2019
Free
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This episode has several tips for hotels who like to be seen as innovators in the conference and workshop market.
Interview with Pernilla Gripenberg, Program Director Hanken & SSE, Executive Education. She shares her tips how hotels could be more innovative in designing the conference spaces. She calls for flexible, adjustable spaces by creating zones. Coffee breaks to include all kinds of energy boosting snacks, rather than sugar coated pastries.

Hanken-SSE has been awarded for their innovative program called Business Lead a unique integration program for highly educated immigrants and refugees to get a job and to better integrate to the society. Business Refuge Action Network (BRAN) lead by Richard Branson invited Hanken & SSE for a presentation in New York.

Why Indoor Learning Spaces in hotels call for better innovation by hotels.
Free
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How to delight and convert your customer with a personal Bonjoro video message. A video to the email box has proven to be a winner resulting over 90% click thru rate. The video message has replaced in many ways my onboarding emails, and other welcome email.

Here is a link to Bonjoro https://bit.ly/2YT66pk​

Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.

How to delight and convert customers with an email they will open
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How can Emerging Technology support responsible tourism with 3 key strategies?
Technology has a great role to play in shaping the tourism and travel patterns.
In this episode we cover take aways from a recent conference held in Bulgaria called
¨Investing in tourism sustainability ¨. The strategies we cover are Environment Management Information System, Capacity Management Technics and Dynamic Ticket Pricing Policy. Tourism creates a lively hood for communities, it is important to create an experience with responsible policies. We mention also Bhutan as one of the champions in responsible tourism.
Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.

Responsible Tourism And Emerging Technology - 3 key strategies to grow tourism and be sustainable.
Free
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Why AI and digital transformation will impact the future of hotels

What are the implications of digital transformation, technology, and artificial intelligence for hotels? The impact of big data and business analytics with technologies such as artificial intelligence have profound implications for hotel companies, individuals, and society. . On this episode, Sam-Erik Ruttmann and Lasse Rouhiainen explore these complicated and important issues.


Lasse Rouhiainen is a best-selling author and international expert on artificial intelligence, disruptive technologies and digital marketing.
Finnish in origin but based in Spain, Lasse focuses his work on investigating how companies and society in general can better adapt to, and benefit from, artificial intelligence.
Lasse has given keynote presentations, seminars and workshops in more than 16 countries around the world and holds frequent conferences at several universities internationally. He has also provided training to thousands of students and businesses through online e-learning courses.
Lasse has written several books that have been published on Amazon in both English and Spanish. His latest work on artificial intelligence, called Artificial Intelligence: 101 Things You Must Know Today About Our Future, which is currently being translated into several other languages, was selected by Book Authority as one of the best AI books of all time.

How Is AI and Digital Transformation Going To Impact Hotel Business And Travellers?
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Jayanth Kolla , Emerging Technologies Consultant fell in love with Bulgaria, while attended the Investing in Sustainable Tourism Conference at Sunny Beach, Bulgaria. He shares the key take aways from the conference. We also talked about rail travel a growing trend. The generation Z and their children travel more than ever by rail. #Flygskam​ aka #flyshame​ is here to stay.

Why investing in tourism sustainability!
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Discussion with Juho Pesonen, Head of eTourism Research, University of Eastern Finland

What to consider for successful execution of digital marketing in tourism and hospitality
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Welcome to the 2nd episode of 3 part series called The Why, What and How of digital marketing in tourism and hospitality
I am with Juha Pesonen, Head of eTourism Research at University of Eastern Finland
In this episodes we are discussing about Defining a strategy to reach business goals.

Sharing the secrets of defining strategies to reach business goals with digital marketing Pt2
Free
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Why bother with Digital Marketing for Tourism and Hospitality.
Discussing in this three part series with Juho Pesonen, Tourism Marketing and Management Master's Degree Programme Director; Adjunct Professor, Head of ETourism Research, University of Eastern Finland.

Why bother with digital marketing in Tourism and Hospitality?
Free
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When it comes to size, today, modern hospitality faces two extreme trends: either over-extending with large facilities featuring pools, restaurants and luxurious amenities, or paring down to the simplest form with practical, mobile concepts. Focus on the latter which are shaping the future of hospitality.
Discussion with Willem van Bolderen, Architect, Partner of Studio Archite

The future of micro hospitality, how will Space of Mind get you there?
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Hospitality & Travel Update

Hospitality & Travel Update
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Sam-Erik Ruttmann is delighted to welcome Juha Mähönen, Managing Director Haikko Manor & Spa, and Peter Hogh Pedersen, Managing Director Villa Copenhagen for a discussion regarding luxury travel in Nordics. We will hear about the state of the industry, emerging trends, and recovery efforts. We also learn what valuable lessons these seasoned industry leaders have learned during this time period.

How are two boutique hotels in the Nordic Countries dealing with the challenges during Covid - 19.
Free
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Hospitality Insight is thrilled to have Paul Steen, Director of Global Accounts, Tonja Barwick, Managing Director and Brian Plott, Regional Vice President, HelmsBriscoe.
We will have an opportunity to hear from the global leader in meetings procurement & site selection about the state of the meeting, incentives, conferences and events industry, emerging trends and recovery efforts.
We hear about the initiatives that are helping the industry to move forward.

How to inspire confidence in the events industry - USA & Global
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Sharing the following update;
- effects on sudden human absence in natural world.
-Travel with purpose, Kids Saving Elephants and Elephant Help Foundation
-Wellness Tourism one of the fastest growing tourism segments.
- Travel Expectations. How are travel expectations changing with the difference in in psychographics
- Millenials travel generation expectations

Hospitality & Travel Update 01
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Hospitality Insights LIVE , host Sam-Erik Ruttmann is thrilled to speak with Willem van Bolderen, Architect and on of the founders of Studio Puisto Architects, about their the latest developments in hospitality architecture, called Space of Mind.

The future of hospitality: What you need to know for 2021
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Pro Tips what it takes to be the Top Table in Town!

Interview with Kari Aihinen, Exec. Chef Savoy
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Interview with Bettina Vikman, how the hotel apartment stands above the rest

Airbnb and Hotel Apartments, is there a difference?
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Interviewing Chef de Cuisine, Restaurant Ultima, Helsinki

In search of Sustainable Hedonism!
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Visit of a Helsinki neighbourhood hotel.

Visit of a Helsinki neighbourhood hotel, and Instagram Bio Tips!
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Interview with Founders of MYÖ Boutique Hostel

Meet the Founders of MYÖ Boutique Hostel
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We share ideas and discuss the unique selling points of boutique hotels

Interview with Top Boutique Hotelier Jankarl Farrugia, Malta
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Joined the 18 International Business Networking Event. My presentation was about current trends in European real estate development and hotel development trends.

Riga 20.10.2017
general logo
Free
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This video is about Why Personal Brand Matter! Telling about my personal journey!

Ep.1. Why Personal Brand Matter!
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his video is about Personal Branding, and the considerations that will help you to decide whether it is for you.

Ep.2. Top reasons why building your personal brand is right thing to do!
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Sharing my personal story and sharing the opportunity for everyone regardless of Age or Generation to grow your most valuable asset your Personal Brand.

Why Personal Brand is more important than ever before!
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Creating a winning Game Plan for Social Media

Creating a winning Game Plan for Social Media
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Sharing 25 ideas for you to create
great content for Live Streams.

25 Ideas for Live Video Content
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Discussing with Rudi Medved, Team Leader of start up ¨ Locals From Zero ¨ online market place for hidden and unshaped tourism experiences.

Building Tourism from Zero
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Almost overnight all over the world tourism came to point zero. It is a unique, even scary moment. Catastrophe or a chance to reset and build something new?
Discussion with Jaka Godejša, Coordinator, about his journey in hospitality, and his passion To Build Tourism From Zero.
He has seen the negative impact mass tourism can have, but also the alternative of creating sustainable hospitality solutions.
We will discuss what it means to be a Scout at Locals From Zero and about building a community platform with ¨ Ideas From Zero ¨.

Building Tourism From Zero With Ideas From Zero
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The use of robotics in tourism, travel, and hospitality is a controversial topic.
Whenever we talk about robotics we do it with a certain degree of superstition and superficiality,
Technology is never the end, but a means to improve internal processes, build branding, guest loyalty and increase profits.
We will discuss with Lasse Rouhiainen, International Keynote Speaker and Best Seller Author on Artificial Intelligence what the future looks like when it comes to AI and the advantages and opportunities for tourism companies to use ¨human-enhancing¨technologies.

How Tourism Companies can Leverage with AI
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Restaurant owners have been forced to quickly come up with new adaptations on menus, points of service, hours, delivery, and takeout models that better serve their local communities just to keep the lights on.

The new definition of dining has been for a while, STAYING HOME - Place an order for a meal with your restaurant- Have your food delivered home.
Is this here to stay, and what do restaurants need to do, to stay relevant?
Discussing with my guest Zana Usher, CEO & Founder ZD Hospitality about creating memorable moments, and make the restaurant guests feel special. It is just the first stage of a successful customer experience. ... Today it is NOT enough to meet customer expectations since you are competing with millions of experiences, plus your customers are really smart and empowered. You must exceed customer expectations and create a memorable experience.

How to create memorable experiences that matter and connect with restaurant customers
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